Highly motivated Global Senior Level Executive with 28 years of successful end-to-end lifecycle experience in Service Operations and large complex programs, start-ups, delivery and revenue assurance.

Recognised for a proven track-record of delivering business results and customer outcomes in this always connected, on-demand world, with an open, collaborative, and empathetic leadership style.

Valued for getting ahead of the curve, establishing the vision, mission and strategy and a pursuit of innovation and creativity. Passionate about seeing through the eyes of the customer and delivering the best Customer Experience. Driving a strong operational and delivery excellence agenda, helping people envision success, winning their assurance and driving change.

Success evidenced by delivering ‘best in class’ customer experience for Tier 1 Cloud, Service & Content Providers, Hyper-scalers, Data-Centre companies and exceeding multi-million $/£ revenue targets year on year, directly contributing to company strategy, corporate goals, company performance measures and shareholder value.